The Leadership Gap in Aesthetic Practices and What It’s Costing Your Team

Great patient experiences start with strong, self-aware leadership.

In the world of medical aesthetics, providers are highly trained clinically, but leadership and team development aren’t always part of that foundation. The result? Miscommunication, staff friction, and missed opportunities to build a truly high-performing practice.

In this episode, Robin Ntoh is joined by Cheryl Toth of ACG Practice Partners, live from the Medical Spa Show, to unpack how leadership coaching is helping practices transform the way their teams communicate, collaborate, and perform. From DISC assessments to real-world coaching strategies, Cheryl shares how practices can turn self-awareness into meaningful action.

Inside the conversation, you’ll discover how successful practices:

• Strengthen leadership by building self-awareness and understanding behavioral styles
• Address communication breakdowns and reduce day-to-day team friction
• Develop emotional intelligence to better navigate high-pressure patient environments
• Create a more supportive, resilient culture that benefits both staff and patients
• Turn insights into action through practical coaching, goal-setting, and accountability

They also explore the unique challenge of balancing patient expectations with the realities of a medical business, and how leaders can create consistency, clarity, and calm in fast-moving environments.

Whether you’re leading a team, managing a practice, or looking to improve how your staff works together, this episode highlights practical ways to elevate both culture and performance.

Guest:
Cheryl Toth, Facilitator and Leadership Coach
ACG Practice Partners

Host: Robin Ntoh, VP of Aesthetics
Nextech

About Nextech: Industry-leading software for dermatology, medical spas, ophthalmology, orthopedics, and plastic surgery at https://www.nextech.com/