Business Management Episodes

Since Dr. Tiffany McCormack began her practice with just a few employees, she’s grown into a full team offering everything from lasers and injectables to vaginal rejuvenation in a 12,000-square-foot facility featuring a surgery center and a medical spa. Scaling up is not without growing pains. From a close-knit team of 2 or 3 to a staff of 30, building the right company culture is the key to success. Opening up about navigating the competitive world of aesthetics, her focus on quality care and ...

From the annual meeting of The Aesthetic Society, Dr. Grant Stevens recaps the highlights and shares where he sees aesthetics heading next. From the growth of non-surgical treatments to unexpected surprises in who’s walking through the door, the future is more inclusive, accessible, and innovation-driven. Hear why Dr. Stevens believes aesthetics will become more affordable, why more men are joining the conversation, and why body contouring is here to stay. Recorded live at The Aesthetic MEET ...

A solid sales funnel is key to attracting, nurturing, and keeping patients. Industry veteran Jay Shorr shares practical tips on strengthening the operational, financial, and administrative health of aesthetic practices. Jay emphasizes the power of internal marketing, ensuring staff know all your services, and building patient loyalty through personalized care, treatment plans, and ongoing communication. One common mistake? Letting patients slip away by not educating in real time about your oth...

What really sets top med spas apart? Kirstie Jackson, Director of Education at AmSpa, has spent over 20 years in the aesthetics industry, starting in the UK before making her mark in the US, and she’s here to break it all down. Kirstie explains what...

David Slazyk, Chief Information Officer & Chief Information Security Officer at Nextech, explains the real risks that small medical practices face in today’s cyber world.  From AI-powered attacks to phishing scams, hackers are more sophisticated...

Dr. Tommaso Addona and Jeanine DiGennaro from New York Plastic Surgical Group join Robin to share what sets their practice apart.  With one of the longest-running plastic surgery training programs and a team of 24 skilled surgeons, their 76-year...

Two successful (and entertaining) plastic surgeons share their hard-earned wisdom on the challenge of attracting new patients and building lifelong relationships. With Dr. Regina Fearmonti and Dr. Stanley Okoro, we’ll hear: - How to attract and...

Katrina Whitehair, a former practice administrator turned aesthetic practice consultant, shares her essential strategies for creating value and making meaningful changes in a practice. Katrina and Robin cover: - Why keeping great talent is just as...

For Dr. Jeff Healy, success as a plastic surgeon all starts with kindness. Find out how owning the patient relationship sets him apart, his top advice for surgeons just starting out, and why Tyler nicknames him the “Bill Belichick of the OR.” Tyler...

Exploring how fintech has transformed the patient experience over the last two decades, Robin and Ben Brideaux, SVP of Financial Services at Nextech, discuss the evolution of payment technology and the effects of integration into platforms like...

Standing out in today’s tight market is critically important for maintaining and growing a practice. With over 35 years of consulting experience in aesthetics, Karen Zupko shares how practices can really shine by focusing on the patient experience,...

Michael Zanetti is a military officer turned business strategist with a knack for building high-performing teams, and today he brings this expertise into the medical spa business. At Erasable Med Spa in Tampa, Michael and his team focus on delivering...

From his nearly two decades of experience helping aesthetic practices, Glen Holden from CareCredit (a Synchrony company) shares valuable insights for increasing revenue including: - The best time to talk about financing with patients - How to present...

Dr. Michael Edwards is a board certified plastic surgeon, a lifelong learner, a leader, and a longtime champion of patient education.  For those who believe delivering the best possible consultation is the single most important factor for practice...

A new FTC rule banning non-compete agreements goes into effect this September. While this rule might be better for workers, it raises new questions for practice owners about hiring and retaining valuable staff.  With Nextech VP of Aesthetics Robin...

The best brands don’t just keep up, they lead the way. But building a brand isn’t what you think it is.  Kaeli Lindholm talks with Tyler Terry about what’s required to build a brand that truly resonates and succeeds in the ultra-competitive medical...

With any hot new treatment, speed is everything. Getting started is not easy, however, and requires strategic planning.  Judy Kozlicki, director of medical aesthetics at Skytale Group, rode a rocket ship of growth during her tenure with Lifetime...

Recorded live at the 2024 Medical Spa Show in Las Vegas, Robin Ntoh and Tyler Terry debate the trending topics of this year’s meeting. With the meteoric rise of new treatments like semaglutide for medical weight loss and IV therapy, there’s an...

Live from the 2024 Medical Spa Show in Las Vegas, AmSpa founder and CEO Alex Thiersch shares fresh insights on the rapid growth of the industry and an exclusive preview of their upcoming State of the Industry Report.  Twelve years ago, Alex’s work as...

Alan Fong (CTO) and Kevin Lemieux (VP of Development, Platform and AI) share an exclusive look into how AI helps aesthetic practices thrive.  Dispelling fears and misconceptions, Nextech’s technology leaders  highlight how AI plays an increasingly...

Patient education isn’t just about setting realistic expectations. It’s also a competitive advantage that sets you apart and keeps people coming back and referring their friends. Recorded live at AAD in San Diego, Robin Ntoh and Tyler Terry explore...

Relying on TouchMD to connect with patients for over a decade, Dr. Joel Schlessinger tells us why he “can’t live without it,” from helping patients understand what to expect to chronicling their improvements after treatment. Recorded live with Tyler...

The father-son team of Dr. Joel Schlessinger and Dr. Daniel Schlessinger join us live at the American Academy of Dermatology annual meeting in San Diego to share insights from their innovations in dermatology and aesthetic medicine. In practice since...

Our look into the future with Robin Ntoh and Tyler Terry continues with smart and not-so-smart social media strategies and a warning against buying fake followers and engagement on Instagram. Hear surprising stats on shifting consumer behavior...