Business Management Episodes
Oct. 29, 2025
AI Is Taking Over Aesthetics. Are You Still In Denial?
Robin Ntoh and Tyler Terry share insights about the practical ways AI is transforming aesthetics, from streamlining research and sales to cutting hours of admin time. They share real-life examples of how AI agents improve eff...
Oct. 15, 2025
How Not to Let More Than Half Your Patients Slip Away
Why isn’t CRM a bigger conversation for practices in 2025? Many owners aren’t tracking the right numbers, so they can’t see the gap they’re leaving without one. Here’s the reality: most med spas convert only 20-30% of patient...
Oct. 1, 2025
The Med Spa Metrics You’re Not Tracking (But Should Be)
John Wheeler shares the financial metrics every med spa owner should be tracking, and why the right partnerships are like a “professional marriage.” At the heart of Alpha’s strategy is a simple but powerful belief: details ma...
Sept. 17, 2025
The Real Differentiator in Aesthetic Practices
Drawing from more than a decade of experience in dermatology, Dr. Rachel Pritzker founded The Derm Collective as a place where clinical care meets aesthetics. Now that cosmetic treatments are a part of her practice, she’s not...
Sept. 3, 2025
The One Phone Call That Can Make or Break Your Practice
It’s not marketing’s fault—you’re probably losing most of your opportunities at the front desk. That first call matters, and you need someone who knows how to guide the right patients through. When your front desk knows your ...
Aug. 6, 2025
How Not to Lose Quality in the Midst of Explosive Growth
As the VP of Clinical Operations at Holden Timeless Beauty, Katie Martin, PA-C wears a lot of hats. While seeing patients, she leads the day-to-day operations of a thriving, multi-location medical spa which requires consisten...
July 23, 2025
How Core Values Deliver Uncommon Practice Growth
What if your team and your patients felt like family and everyone’s on the same page? That’s the culture Sara Camp has built at Camp Plastic Surgery in Fort Worth, where transparency (yes, even finances) is part of daily life...
July 9, 2025
Navigating Tech and Trends in Plastic Surgery with Dr. Mark Epstein
A single cyberattack could cost your practice $10 million, or shut it down completely. That’s just one of the threats healthcare providers are facing today, and Long Island plastic surgeon Dr. Mark Epstein is sharing simple w...
June 25, 2025
Things They Don’t Teach You in Medical School with Dr. Carrie Houssock
Early in 2020, Baltimore plastic surgeon Dr. Carrie Houssock became the owner of a retiring plastic surgeon’s practice. Until that day, the practice was still using paper charts. Like most surgeons, Dr. Houssock had no formal...
June 11, 2025
The Lessons I Learned Scaling My Practice
Since Dr. Tiffany McCormack began her practice with just a few employees, she’s grown into a full team offering everything from lasers and injectables to vaginal rejuvenation in a 12,000-square-foot facility featuring a surge...
May 28, 2025
If You’re Not Doing This, You’re Already Behind
From the annual meeting of The Aesthetic Society, Dr. Grant Stevens recaps the highlights and shares where he sees aesthetics heading next. From the growth of non-surgical treatments to unexpected surprises in who’s walking t...
May 14, 2025
8 Must-Know Conversion & Retention Strategies with Jay Shorr
A solid sales funnel is key to attracting, nurturing, and keeping patients. Industry veteran Jay Shorr shares practical tips on strengthening the operational, financial, and administrative health of aesthetic practices. Jay e...
April 16, 2025
Want a Thriving Med Spa? You’re Probably Overlooking This with AmSpa’s Kirstie Jackson
What really sets top med spas apart? Kirstie Jackson, Director of Education at AmSpa, has spent over 20 years in the aesthetics industry, starting in the UK before making her mark in the US, and she’s here to break it all down.
Kirstie explains what...
April 2, 2025
Hackers Are Targeting Aesthetic Practices. Are You Next?
David Slazyk, Chief Information Officer & Chief Information Security Officer at Nextech, explains the real risks that small medical practices face in today’s cyber world.
From AI-powered attacks to phishing scams, hackers are more sophisticated...
Jan. 22, 2025
The Secrets to 76 Years of Plastic Surgery Success with Dr. Tommaso Addona and Jeanine DiGennaro
Dr. Tommaso Addona and Jeanine DiGennaro from New York Plastic Surgical Group join Robin to share what sets their practice apart.
With one of the longest-running plastic surgery training programs and a team of 24 skilled surgeons, their 76-year...
Dec. 18, 2024
Cultivating Lifetime Patients with Dr. Regina Fearmonti & Dr. Stanley Okoro
Two successful (and entertaining) plastic surgeons share their hard-earned wisdom on the challenge of attracting new patients and building lifelong relationships.
With Dr. Regina Fearmonti and Dr. Stanley Okoro, we’ll hear:
- How to attract and...
Dec. 4, 2024
Scale Your Practice Faster with Katrina Whitehair
Katrina Whitehair, a former practice administrator turned aesthetic practice consultant, shares her essential strategies for creating value and making meaningful changes in a practice.
Katrina and Robin cover:
- Why keeping great talent is just as...
Nov. 20, 2024
How Kindness is a Competitive Advantage with Dr. Jeff Healy
For Dr. Jeff Healy, success as a plastic surgeon all starts with kindness. Find out how owning the patient relationship sets him apart, his top advice for surgeons just starting out, and why Tyler nicknames him the “Bill Belichick of the OR.”
Tyler...
Nov. 13, 2024
The Future of Payments in the Practice with Ben Brideaux
Exploring how fintech has transformed the patient experience over the last two decades, Robin and Ben Brideaux, SVP of Financial Services at Nextech, discuss the evolution of payment technology and the effects of integration into platforms like...
Oct. 9, 2024
How to Set Yourself Apart by Differentiating with Karen Zupko
Standing out in today’s tight market is critically important for maintaining and growing a practice. With over 35 years of consulting experience in aesthetics, Karen Zupko shares how practices can really shine by focusing on the patient experience,...
Sept. 25, 2024
The Road to Med Spa Success with Erasable’s Michael Zanetti
Michael Zanetti is a military officer turned business strategist with a knack for building high-performing teams, and today he brings this expertise into the medical spa business. At Erasable Med Spa in Tampa, Michael and his team focus on delivering...
Aug. 28, 2024
Unlocking Revenue: Glen Holden's Tips on Simplifying Patient Financing for Aesthetic Practices
From his nearly two decades of experience helping aesthetic practices, Glen Holden from CareCredit (a Synchrony company) shares valuable insights for increasing revenue including:
- The best time to talk about financing with patients
- How to present...
July 31, 2024
The Essentials of a Successful Consultation with Dr. Michael Edwards
Dr. Michael Edwards is a board certified plastic surgeon, a lifelong learner, a leader, and a longtime champion of patient education.
For those who believe delivering the best possible consultation is the single most important factor for practice...
June 26, 2024
Competing Against the Non-Compete with Amy Anderson and Mara Shorr
A new FTC rule banning non-compete agreements goes into effect this September. While this rule might be better for workers, it raises new questions for practice owners about hiring and retaining valuable staff.
With Nextech VP of Aesthetics Robin...